The Remote Desktop Gateway service incorrectly blocks a user account whose name contains localized characters in Windows Server 2008 R2

Article ID: 2578133 - Last Review: August 10, 2011 - Revision: 1.0
The Remote Desktop Gateway service incorrectly blocks a user account whose name contains localized characters in Windows Server 2008 R2

Consider the following scenario:

• You configure a Remote Desktop Web Access (RD Web Access) server on a computer that is running Windows Server 2008 R2.
• You use a user account to try to connect to a remote desktop server through the RD Web Access server.
• The user account name contains localized characters.

In this scenario, you cannot connect to the remote desktop server. Additionally, you receive the following error message:

Remote Desktop can’t connect to the remote computer "<name>" for one of the these reasons:

1) Your user account is not authorized to access the RD Gateway "<name>"
2) Your computer is not authorized to access the RD Gateway "<name>"
3) You are using an incompatible authentication method (for example, the RD Gateway might be expecting a smart card but you provided a password)

Contact your network administrator for assistance.

 

Source: http://support.microsoft.com/kb/2578133/en-us?sd=rss&spid=14134